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FAQ – Residential

Frequently Asked Questions (FAQ)

For Residential Service Clients

Q: Do you require contracts?
A. No. We value our relationship with each of our clients, and feel the best way to maintain your house is to clean either weekly or bi-weekly. We don’t require contracts. We depend on the superior quality of our service with open communication and your candid evaluation of our service. If you are satisfied, tell us you are happy, then, tell a friend. We want to hear from you about our service and ways we can serve your needs. We encourage feedback.

Q: Does your team speak English?
A: Yes, everyone at A Zing Zap Cleaning Service speaks, reads, and writes English. Open and frequent communication is important to us.

Q: How many people will clean my home?
A: We operate in teams of three (occasionally four) people. One of the members is the team captain who is responsible for quality control and assurance. We walk through your entire home before we leave. We believe that a team is best for our customers and employees due to supervision, safety, and length of time spent in your home.

Q: How do I prepare before the cleaning?
A: We ask you to take a few minutes the night before to pick up clothing, toys, kitchen counter items, and place bathroom vanity items in drawers. We recommend other household items such as throw rugs be picked up and washed in order to alleviate returning debris and hair back onto flooring.

Q: What will A Zing Zap Cleaning Service do in my home?
A: Our complimentary in-home meet-and-greet estimate allows us to better understand your cleaning needs and expectations. Our service includes Standard, Deluxe, and Premium cleaning packages. We also offer small cleans for small budgets and Fall/Spring Cleans. Visit the House Cleaning Checklist to plan your cleaning requirements. We strive to work with our clients to customize a cleaning program to fit each home’s unique needs.

Q: What if I want to add a task and more work than expected needs to get done?
A: We prefer you give us at least a one-week notice to schedule your added service request. It is vitally important to us that each and every client is satisfied with every clean. If your request is a small one, we will make every effort to accommodate it without prior notice rather than have you wait until the next clean.

Q: At what time will your cleaning team be at my home?
A: Our normal work days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Our arrival time should never vary more than an hour arrival window. During inclement weather (i.e., hard rain, flooding, or fog), we will make every effort to continue to abide by the one-hour arrival window.   We do offer Saturday service from 10:00 a.m. to 2:00 p.m.

Q: How long will you be at my home?
A: We determine your fee based on the condition of your home. How long it will take to complete each cleaning (first and then subsequent cleans) depends on the type of clean you request (standard, deluxe, or premium/deep clean).

Q: What if something is damaged when my home is cleaned?
A: We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We are fully insured and bonded.

Q: Am I liable for Workers’ Compensation insurance or injuries for your employees or sub-contractors?
A: No. A Zing Zap Cleaning Service purchases Workers’ Comp insurance. We hire our own part-time and full-time employees in the State of Florida under specific WC coverage requirements. We do not hire sub-contractors.

Q: What about employee federal taxes ? Am I responsible for paying them?
A: No. A Zing Zap Cleaning Service is a licensed company. We pay all federal taxes for our employees.

Q: Do I need to provide any supplies or equipment?
A: A Zing Zap Cleaning Service provides supplies needed for cleaning. If required by a client, we will provide a HEPA vacuum system, but we do recommend using your vacuum and tools in order to eliminate cross-contamination. The quality of our HEPA vacuum is far superior then any household grade vacuum. Our vacuums are disinfected after each house cleaning.

Q: Do I have to be home when the team comes? How do you handle entry?
A: No. A key to your home or a garage code gives us the freedom to get the job done without bothering you. We are licensed, bonded, and fully insured. Keys are coded individually and cross-referenced separately for security reasons. All keys are secured in our office. We do not recommend leaving keys under door mats or in a hidden place for the safety of our team members.

Q: What if I forgot you are coming? What about lock-outs?
A: We depend on our customers to understand how important their business is to us. We save your allotted appointment time specifically for your home and family.  Our employees depend on a full schedule for their income. While we would prefer not to chase administrative fees, we will charge you a $50 fee for lockouts and/or cancellations less than 48 hours from your scheduled clean time. Call or email us at to communicate your rescheduling needs. Thank you.

Q: What if my cleaning falls on a holiday?
A: If your scheduled cleaning day falls on the observance of a major holiday, we will contact you to reschedule service. We always call or email you the day before your scheduled clean to confirm your appointment and discuss any future needs. Our customary rescheduling efforts have most clients moving to the day before or day after their scheduled cleaning day.

Q: What if I need to change the scheduled cleaning?
A: You must give us a call 48 hours prior to your cleaning day and scheduled clean time.

Q: Are you fully insured and bonded?
A: Yes. A Zing Zap Cleaning Service is a licensed professional company who is fully insured and bonded.

Q: How do I know if you serve our neighborhood?
A: Please click here to visit our Service Area Page. We serve many Central Florida cities in Lake and Orange counties. If you don’t see your city listed, we add service areas every day. Please inquire via email or give us a call!

Q: What will it cost to clean our home?
A: It depends on the condition of your home. We offer complimentary in-home estimates to evaluate your needs in detail. Visit our Residential Service Comparison chart to review cleaning packages. You may wish to plan your cleaning details by clicking here for our House Cleaning Checklist.

Q: Can I purchase housekeeping for friends or family members?
A: Yes. A Zing Zap Cleaning Service has a gift certificate and/or gift basket for everyone! Our gift certificates and baskets are wonderful ideas for weddings, birthdays, baby showers, romantic occasions, or just because! Click here to buy service for a loved one today!

Q: How do I pay?
A: We expect payment at time of service. We recommend one of the following options:
1. Simply leave a check made payable to Zing Zap on your kitchen table or counter.
2. You can also use the PayPal option on our site. A PayPal account is not required to use this method for payment. PayPal accepts all major credit cards.

Q: You have a long list of regular services for each cleaning package. How can your prices be so competitive?
A: Great question! A Zing Zap Cleaning Service and its staff are not merely interested in acquiring you as a one-time client. We believe in building long relationships with a client. Our loyal clients stand with us and represent the persistent quality of service and client satisfaction we strive to provide every clean. We show our appreciation for client loyalty and growing client relationships by providing each professional housekeeping service at a competitive price.

Q: Explain the term ‘cleaning team.’
A: Currently, our cleaning team consists of 3 people, a team leader who is responsible for quality assurance and 2 techs. Each team member is responsible for a zone in your home. Kitchen, Baths, Vacuum, Dust … a detailed cleaning program is in place to ensure all requested areas are cleaned in your home every time.

Q: What is HEPA?
A: HEPA means High-Efficiency Particulate Air. It describes the ability of the filter or air cleaner to capture particles. The acronym originated in World War II to describe filters used in gas masks, and a military specification was written to describe these filters. The specification requires that a HEPA filter remove at least 99.97% of the particles in the air down to three-tenths of a micron in size (a micron is one-millionth of a meter). Particles this small are troublesome. They are small enough to escape most types of filtration and are easily inhaled. It’s no surprise, then, that these small particles trigger asthma and allergies.

Q: What is the difference between HEPA and Hypo-Allergenic?
A: Many vacuum cleaners use HEPA filters as part of their filtration systems. This is beneficial for asthma and allergy sufferers, because the HEPA filter traps the fine particles (such as pollen and dust mite feces) which trigger allergy and asthma symptoms. For a HEPA filter in a vacuum cleaner to be effective, the vacuum cleaner must be designed so that all the air drawn into the machine is expelled through the filter with none of the air leaking past it. This is often referred to as “Sealed HEPA” or sometimes the more ambiguous “True HEPA.” Vacuum cleaners simply labeled HEPA have a HEPA filter, but not all air necessarily passes through it. Finally, vacuum cleaner filters marketed as “HEPA-like” will typically use a filter of a similar construction to HEPA, but without the filtering efficiency. Because of the extra density of a HEPA filter, HEPA vacuum cleaners require more powerful motors to provide adequate cleaning power.

Popular hypo-allergenic vacuum cleaners use a system consisting of three components: the engine, filter, and bag or cup. Modern hypoallergenic vacuum cleaners generally use HEPA or HEPA-type filters to trap a large amount of very small particles that other vacuum cleaners would simply re-circulate back into the air of the home. Some existing hypo-allergenic vacuum systems use a HEPA filter along with a cup or container in a bag less system, but with the need to empty the cup/container, contemporary thought is that a bag will contain dirt and contaminants. Hypoallergenic vacuum bags differ a great deal from non-hypoallergenic bags. While regular vacuum bags are designed to simply contain dirt and debris, hypo-allergenic vacuum bags will trap large amounts of the small particles that typically get re-circulated back into the air. Hypo-allergenic bags usually come in two pieces, an inner and outer bag. The inner bag (which captures the dirt) will be disposable and completely contained. Outer bags will sometimes take the place of a filter all together filtering out dust and allergens out of the air. The most modern hypo-allergenic vacuum cleaners will use the two-bag system with the outer bag made up of high-performance HEPA type material treated with germicidal chemicals to reduce the growth of mold, bacteria and viruses. Bagged systems are designed, not just to contain 99.7% of contaminants, but to clean the air while cleaning the floors.