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Read That Warranty!

A warranty can be a wonderful thing. Simply put, it’s a written guarantee, issued by the manufacturer of an article to the purchaser, promising to repair or replace a failure, within a specified period of time. Products that come with warranties take the fear out of making an unfamiliar or pricey purchase. However, there is a responsibility on the part of the purchaser to follow use and care guidelines so as not to void the warranty.
Always take the time to read the fine print in an item’s warranty to familiarize yourself with exactly what is, or is not covered, and make note of the time period the warranty is in effect. An expired warranty is the #1 reason for a claim to be denied, followed by misuse or abuse. For instance, if you drop your smartphone in the toilet, that’s not going to be a covered repair. There will always be exceptions for what’s known as normal wear and tear. As good as an auto manufacturer’s 3-year/36,000 mile “bumper-to-bumper” warranty sounds, it has exclusions. It doesn’t cover things that are expected to need replacing, such as oil, a battery or tires. The primary purpose of a warranty is to protect the consumer from product defects that cause it to fail or perform below standards.
Kohler may offer a lifetime warranty on their high end plumbing fixtures, but if you ruin the finish by using an abrasive cleaner on it, they won’t replace it. That’s an example of an exclusion based on ‘misuse or abuse’. That’s also why it’s so important to read a product warranty; it will literally spell out for you what will or will not be covered, and why (or why not).
Most carpet manufacturers mandate the use of an IICRC certified firm with the work performed by IICRC certified technicians to not void carpet warranty. It is not enough to have a certified firm clean your carpet, the technician must also be certified, or your carpet warranty may be voided. Any carpet cleaner that arrives at your house to clean should show an IICRC certified card with their name on it as proof they are a trained, knowledgeable technician. Unqualified companies and personnel have caused problems for home and business owners who expect a high level of professionalism and qualified care in cleaning their carpets and rugs. For more information, visit: http://www.iicrc.org/iicrc-benefit/for-consumers/
Homeowners who prefer trained house cleaners can also check with IICRC to confirm the company they work for is certified and provides professional training for its employees. For more information, visit: http://www.iicrc.org/consumers/care/house-cleaning/ or go to www.arcsi.org to verify if your house cleaning company is a licensed, bonded, and fully insured company. The Association of Residential Cleaning Services International (ARCSI) awards a Seal of Excellence to its members who run a professional cleaning service. Information about this organization and its professional members can be found at: http://procleaners.arcsi.org/CONSUMERS.aspx A Zing Zap logos

What is the ARCSI Seal of Excellence?

What the Residential Cleaning Seal of Excellence means to the consumer

ARCSI Seal of Excellence

ARCSI’s Residential Cleaning Seal of Excellence is awarded to residential cleaning companies who meet a rigorous set of industry and business standards.

As the not-for-profit international trade association representing the residential cleaning industry, ARCSI believes that in documenting and verifying information before awarding our prestigious seal, we are providing consumers a level of expectation and confidence regarding the professionalism, ethical business practices, and commitment to continuing education from company they are considering giving access to their homes.

To earn the right to display the seal a residential cleaning company provides the following documentation to ARCSI:

Proof of Insurance, including liability and workers compensation and proof of bonding
Proof that they preform background checks on prospective employees as part of their hiring process.
Documentation that company has participated in on-going industry and business educational programs in the past year.
Documentation that the company has been in business at least two (2) years.

In addition, the company ownership and management agrees that they accept and will strive to adhere to the ARCSI Code of Ethics which states the company will:

Operate constantly in accordance with the best and fully accepted ethical and business practices.
Comply with all federal, state, and local laws and regulations.
Provide employees with professional equipment, proper training, and direction.
Contribute to the overall growth of the industry by being actively involved in activities that will enhance the overall perception of the residential cleaning industry.
Work to meet and exceed the needs and expectations of customers.
Provide courteous and prompt handling of all requests and complaints.
Strive for the continued improvement of the image and reputation of the industry by good business practices and enlightened public service in the community.

Consumers should look for those residential cleaning companies who have earned and proudly display the Residential Cleaning Seal of Excellence.